Privacy Policy

1. Information Collected

To provide its functionality, Lead Rescue AI may collect and process the following categories of information in connection with your use of the Application:

2. Account Information

When you connect Lead Rescue AI to your CRM account, we may collect information such as the administrator or user name associated with the account, your business email, and identifiers for the connected account or location you select.

3. CRM / Contact Information

To help identify leads that may need attention, Lead Rescue AI may access contact information from your connected CRM account, such as lead names, phone numbers, email addresses, and relevant communication history necessary to evaluate lead inactivity. Your CRM remains the system of record for this information.

4. Opportunity and Pipeline Information

The Application may access opportunity and pipeline information—such as stage status, deal or monetary values, pipeline tags, and timestamps—to help prioritize leads and surface dormant opportunities.

5. Usage and Technical Information

We may collect usage and technical information, such as application event logs, configuration settings, and standard technical details like IP addresses and browser information, to operate, maintain, and support the Application.

6. How Information Is Used

Data accessed from your connected CRM is used to provide the Application's functionality, including to:

• Evaluate contact inactivity against your configured thresholds.
• Help prioritize leads and populate your Rescue Queue.
• Generate re-engagement follow-up suggestions for your review.
• Log approved activity and updates back to your connected CRM account.
• Provide support and diagnose technical issues.

7. AI-Assisted Processing

Lead Rescue AI may use AI-assisted processing to generate re-engagement suggestions. When generating suggestions, relevant contact context (such as prior inquiry details and stage names) may be processed to draft follow-up messages for your team to review. The specifics of any AI-assisted processing should be confirmed before launch, and we do not make claims about AI training practices that have not been verified.

8. Service Providers

We may engage service providers to help operate the Application, such as hosting and infrastructure providers. These providers may process information on our behalf as needed to deliver the Service. The specific service providers and subprocessors used should be confirmed before launch.

9. Data Storage

Information processed by Lead Rescue AI may be stored as needed to provide the Service. Where applicable, authentication credentials and tokens used to access your connected CRM account are handled with care intended to protect against unauthorized access. Specific storage locations and infrastructure should be confirmed before launch.

10. Security

We take reasonable measures intended to protect information processed by the Application. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Any specific security certifications, encryption standards, or compliance claims should be verified before publication.

11. Data Retention

We retain information only as long as necessary to provide the Service or as otherwise required. Specific retention periods for different categories of data should be confirmed before launch.

12. Data Deletion

When you disconnect or uninstall Lead Rescue AI, active synchronization with your connected CRM account stops and access to that account is revoked. You may request deletion of certain data we hold by contacting support. Specific data deletion timeframes and procedures should be confirmed before launch.

13. User and Customer Rights

Depending on your location, you may have rights regarding personal information held by Lead Rescue AI, such as the right to access or request deletion of such information. Because your CRM serves as the primary system of record for your leads, changes made in your CRM will generally be reflected in subsequent application synchronizations. The specific rights available may depend on your jurisdiction.

14. Third-Party Integrations

The Application interfaces with external CRM platforms. Your use of those platforms is governed by their respective terms and privacy policies. We are not responsible for the privacy practices or terms of those third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be reflected by the Effective Date displayed at the top of this document.

16. Contact Information

If you have questions about our data handling or wish to exercise privacy rights, please contact replies@christinenierrasocials.info.